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Desktop Support Analyst

Overview
Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
Responsibilities
The Desktop Technician is responsible for coordinating his or her own daily work flow assisting with implementations/upgrades of all PC operating systems/applications; building and configuring PCs for SMG Network; and for diagnosing hardware problems, ordering, and installing new parts and components. 1-3 years experience is required, in the healthcare industry a plus. Experience with CA Service Desk also a plus. 1. Respect/Customer Service Commitments: Greets customers and family in person and by phone in a courteous and timely manner that seeks to exceed the customer's expectations and recognizes the importance of first impressions. Works to resolve all customer issues regardless of the source of the problem by determining and mobilizing the resources required to address the concern. Maintains a professional appearance by following the department's or the organization's dress code in furtherance of our Customer Service Commitments. Maintains a neat and professional work environment in accordance with departmental and/or organizational policies in furtherance of our Customer Service Commitments 2. Teamwork/Communication: Works with other employees and departments cooperatively and professionally, treating all with courtesy, honesty and respect. Exhibits a willingness to solve problems constructively and seeks excellence in the performance of his/her job. Participates in the achievement of personal and departmental goals and initiatives. Actively contributes to positive morale and teamwork; stays informed and supports changes and initiatives; demonstrates good communication skills; keeps coworkers informed. 3. Compliance with all SMG Policies: For example; exhibits professional and ethical behaviors by adhering to the policies regarding conflicts of interest, confidentiality and corporate compliance. Contributes to smooth workflow and exhibits flexibility by properly observing lunch and break periods. Complies/encourages compliance with SMG policy regarding appropriate use of assigned electronic resources (email, internet, etc). Complies/encourages compliance with SMG policy limiting personal use of cell phone, including text messaging (only at meal times, on breaks and outside of patient areas). Complies/encourages compliance with all other SMG and departmental policies, procedures and standards, for example infection control and no solicitation policies. 4. Strict Compliance with all Regulatory Policies: For example; complies /encourages compliance with all OSHA requirements, including the use of proper body mechanics during all activities and duties. Complies /encourages compliance with all HIPAA policies and procedures including appropriately maintaining confidentiality (including computer screens, public discussions, unattended records, etc.) and releases confidential information only when appropriate. Complies/encourages compliance with all other regulatory policies, procedures and standards. 5. Productivity and Accountability: Demonstrates the ability to set goals, assign priorities, anticipate problems, and achieve results, schedules and uses time efficiently, accepts full responsibility for projects and duties assigned, completes assignments on time. 6. Training and Education: Attends and participates in available educational and training events, departmental meetings, employee forums, committees or meetings, as appropriate. 7. Organizational Growth and Support: Supports & is committed to the goals of the organization, including the delivery high-quality and patient-focused care, and being mindful of efficient operations and expense control. 8. Attendance: Observes scheduled work hours, works assignments and the Attendance and Tardiness Policy.
Qualifications
1. Provides PC hardware and application support to users.2. Replaces and moves PC and/or network equipment.3. Installs application software and hardware as requested.4. Builds and maintains PC images.5. Assist with new application software and network rollouts.6. Maintains PC and printer inventory.7. Coordinates service calls for new or malfunctioning equipment with appropriate vendors.8. Assists with training of end users in newly implemented software.9. Logs all activity on help desk tickets and databases.10. Maintain server backup tapes.11. Troubleshoots user problems including printing, network connectivity, and operating system or application issues.12. Sets end user expectations on service calls.13. Effectively communicates progress and status of work orders to department and end user.14. Provide highest quality of service in order to reduce reworking of work orders.15. Provide support, backup and training to Help Desk when needed.16. Provide Network Administrators with recommendations on PC issues.17. Perform upgrades, installation, documentation, troubleshooting, and maintenance of printers, workstations and workstation operating systems.18. Use CA Service Desk to log all work
At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.
Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.
From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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